- Prakriti Nepal
Change efforts are a fresh approach to human empowerment and innovation for acceptable transformation. Inclusively empowering and engaging to manage sustainable constructive change plays a vital role.
If we talk about technology and its changing nature, we see different innovations being introduced. Yet understanding the depth of inclusiveness and balancing the technological side of development matters. If we talk about change- such as being introduced to a behavioral-change or being introduced to behavioral change through technological innovations as medium- we can easily understand through only surficial analysis also, that what depth of effort in change management is required to bring actual constructive change.
If we look at it from the result oriented perspective- for driving better change and creating acceptance for change- mechanism of understanding the human side of every work can make sense.
If we talk about the current digital scenario of our nation- and if we see deeply, then we can understand that- we are in the changing era- so for this, understanding each and every OR most human aspects and combining with the driving aspect for humans will create behavioral change which will steer better change.
We can see that,- since technology is ever changing and if we understand that as like technology in today’s context – human behavior is changing and as people are becoming excited to see the introduction to new technologies and innovations (excitement if considered to be a human trait). For eg: We assume that- If in an organization- technology is introduced then everythingbecomes streamlined and people are ecstatic- but what we need to behold here is thattechnology is an effective tool in bringing the best – want and desire side of humans; whereas the adoption of that desire to bring out the result in the form of value- need to have the behavioralchange push through various mechanism by simply utilizing the technological advancements.
If the technology is relatable enough to balance with human behavior- then behavioralchange happens that is constructive and worth embracing.
Here are some of the ways change management with technology can take place:
1)Fintech with a human touch:
Having a human component on the fintech introduction can become a medium of engagement and communication and information flow management for the nation or an organization. Since communication is seen being vastly touched upon with technology-the communication or flow of data or information need to be revolutionized as a personal experience where users of it feel the continuous connection to constructive change.
Today, everything from cloud computing to advancements in artificial intelligence, cryptography, machine learning and data analytics, blockchain is having an impact and thriving change but understanding the human touch requirement on these introductions for digital transformation and fintech as a medium will actually bring desired change.
Since mobility has had a big role to play in the fintech revolution- understanding the neuro and emotional aspect of human mobility requirement by fintechs can support change.
2) Participatory methodology for change management:
Adopting a participatory method of dealing with change management and utilizing multi-stakeholders as tools of human emotions and intellect- by gathering and combing to bring the desired dimensional change with technology as a medium of it will create a buzz amongst changing scenario and environment. Proper analysis of thought-provoking yet behavioral change generating management possibilities needs to be introduced through proper utilization of process orientation which will create the path for change management.
Technology can be the path to a participatory methodology which will not let the system of human emotions and intellect be disrupted and will let the flow of transformation take place.
3) Regulatory mechanism for compliance maintenance:
Compliance Action plan and implementation of it by regulation and regulatory bodies for systematizing the changing aspect of human behavior and technology requirement caused by various factors can create the balance for technology and change have driven through technology and participatory multiple stakeholders and drivers of change.
Policies and regulations to rules and guidelines will create support in not diminishing the constructing and constructed constructive change.
The technological advancement solutions for managing compliance require RegulatoryReporting, Risk Management, Identity Management which will scale the required trust on technology and the drive that it can bring to creating sustainable change.
Hence, the more balanced participatory approach, Fintech or technology for transformation or modernization and Regulations or regulatory mechanism are- the more the digital transformation will have the human aspect to it which will generate the behavioral change for sustainable development. Planning, implementing and managing change requires an act of balance through technology as a medium.
